Reservations Agent/Supervisor
Core
Handle telephone and email enquiries, accept reservations, and input booking details accurately into the hotel PMS to support guest service and revenue.
Role type
Reservations Agent/Supervisor
Builds
Hotel room bookings and guest reservations
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Reservation management, PMS operations, Upselling, Guest communication, Data entry accuracy, Shift flexibility
Preferred skills
Front office experience, Sales & Marketing collaboration, Travel agent coordination
Technologies
Opera PMS, Microsoft Office
Responsibilities
Accept reservations and input booking details, Respond to reservation enquiries and emails promptly, Monitor room availability and manage cancellations, Upsell rooms and promote hotel services, Communicate with Front Office and Sales & Marketing teams, Maintain accurate guest histories and reservation records
Seniority
Individual Contributor