Reservation Associate
Core
Handle incoming reservation requests, convert enquiries into bookings, and maintain corporate databases to maximize room occupancy and sales.
Role type
Reservation Associate
Builds
Room bookings and event delegate records
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Database management, enquiry handling, sales conversion, customer query resolution, daily filing
Preferred skills
Cost-effective resource utilization, team support
Responsibilities
Answer reservation requests promptly and record complete details, handle incoming enquiries to maximize occupancy, update corporate delegate booking databases, resolve customer queries to ensure satisfaction, perform duties assigned by management
Seniority
Entry-level (Fresher or 1 year experience)
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