Front Office All Rounder
Core
Managing front desk operations including check-in/check-out, guest inquiries, and conflict resolution to ensure smooth daily hotel operations.
Role type
Front Office All-Rounder
Builds
Guest services and front office operations for a 241-room premium hotel in Sydney
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Opera Cloud, check-in/check-out processes, guest inquiry handling, conflict resolution, local knowledge (Sydney), multitasking, telephone etiquette
Preferred skills
flexibility for rotating rosters, weekend/night/holiday availability, independent work, teamwork
Responsibilities
Manage check-in and check-out processes, answer guest inquiries, assist with requests, address and resolve issues or conflicts, provide information on hotel facilities and local Sydney locations
Seniority
Individual Contributor