Customer Service Associate (Japanese Speaker)
Core
Provide exceptional support to Japanese-speaking customers via phone, email, and chat, resolving inquiries and issues while maintaining detailed records.
Role type
Customer Service Associate (Japanese Speaker)
Builds
Customer support interactions and resolved issues for Japanese clients
Domain
Customer Service / Multilingual Support
Deliverable
client delivery
Required skills
Fluent Japanese (speaking, listening, writing), English communication, problem-solving, time management, CRM documentation, multitasking
Preferred skills
CRM or ticketing platform experience, additional multilingual abilities, prior customer-facing role experience
Responsibilities
Respond to inquiries via phone, email, and chat; resolve customer issues; document interactions in CRM; recommend solutions; follow up on resolutions; escalate complex issues; maintain professional demeanor
Seniority
Individual Contributor, entry to mid-level