Customer Service Rep (4413)- 2495 Lincoln Hiway East Unit 21
Core
Provide exceptional support to customers by addressing inquiries, resolving complaints, and processing orders via phone, email, and chat.
Role type
Customer Service Representative
Builds
Customer satisfaction and operational efficiency for the company's products and services
Domain
General retail / service industry
Deliverable
client delivery
Required skills
Verbal and written communication, problem-solving, attention to detail, multitasking, proficiency in customer service software
Responsibilities
Respond to customer inquiries via phone, email, and chat; Resolve customer complaints and issues; Process orders, refunds, and exchanges; Document customer interactions and update records; Identify and escalate complex issues; Provide feedback to improve processes; Meet performance metrics
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