Front Office Supervisor
Core
Supervise front desk operations and ensure exceptional guest service from arrival to departure at a luxury hotel.
Role type
Front Office Supervisor
Builds
Guest check-in/check-out processes, personalized guest experiences, and operational compliance for hotel front office.
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest service experience, Property Management System (PMS) proficiency, Microsoft Windows applications, up-selling techniques, team supervision and training, conflict resolution, policy adherence
Preferred skills
University/College degree in a related discipline, professional presentation skills
Technologies
Property Management Systems, Microsoft Windows applications
Responsibilities
Greet and settle guest accounts, supervise and train front desk agents, handle guest concerns, promote hotel facilities and up-sell services, ensure adherence to Fairmont standards and operating procedures.
Seniority
Mid-level, hands-on IC