Royal Service Supervisor
Core
Supervise front office operations and guest service requests to ensure luxury standards and guest satisfaction.
Role type
Front Office Supervisor (Luxury Hospitality)
Builds
Guest arrival experiences, service resolution, and operational efficiency for Fairmont Hotels & Resorts
Domain
Luxury Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest service management, reservation management, billing administration, team supervision, conflict resolution, operational compliance, loyalty program enrollment, emergency procedure knowledge
Preferred skills
Supervisory experience, luxury hotel experience, leadership training
Technologies
Property Management System, Royal Service software, SecurePay, Accor Live Limitless
Responsibilities
Oversee guest service requests and ensure timely resolution; manage room reservations, billing, and group blocks; supervise front desk staff and coordinate inter-departmental communication; handle guest concerns and up-sell opportunities; monitor department performance via LQA and guest feedback; ensure compliance with safety and health regulations.
Seniority
Supervisory, hands-on management