Front Office Supervisor
Core
Supervise and coordinate all Front Office duties, manage guest arrivals/departures, handle queries, and ensure operational standards for a hotel.
Role type
Front Office Supervisor
Builds
Guest experiences and operational efficiency for hotel guests
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations, Property Management System operation, Incident reporting, Upselling, Team supervision, Knowledge of hotel services and rates, Compliance with financial policies, VIP guest management
Preferred skills
Authentic communication style, Energetic and upbeat demeanor, Accountability, Innovation, Detail-oriented focus
Technologies
Hotel Property Management System (PMS)
Responsibilities
Handle guest queries and requests, Record and follow up on hotel incidents, Monitor arrivals and departures, Manage upselling opportunities, Ensure Front Office areas are clean and maintained, Liaise with Front Office Manager on issues and reports, Meet and welcome VIP guests, Ensure Front Door entrance coverage
Seniority
Mid-level, supervisory IC