Owner Reservations Specialist
Core
Support Westgate Resort owners by handling reservations, account inquiries, and upselling vacation products via phone.
Role type
Customer service representative (timeshare reservations)
Builds
Reservation bookings and upsell opportunities for timeshare owners
Domain
Hospitality / Timeshare
Deliverable
product features
Required skills
inbound/outbound calling, reservation management, upselling, customer education, multitasking, system navigation
Preferred skills
bilingual English/Spanish, call center experience, hospitality sales, collections, front desk experience
Technologies
MR, Owner Console, Loyalty Console, Alvaria Dialer, Microsoft Teams, SharePoint
Responsibilities
Answer and manage inbound/outbound calls, assist with booking/modifying/canceling reservations, educate owners on usage rights, process external exchange requests, promote travel protection benefits, identify upselling opportunities, maintain accurate documentation
Seniority
Individual Contributor, entry-level to mid-level