TELESELLER
Core
Teleseller supporting multi-channel sales by managing customer relationships, processing orders, and driving upselling/cross-selling for HoReCa clients.
Role type
Teleseller (Sales Support)
Builds
Order intake, customer profiling, and sales proposals for HoReCa clients
Domain
Wholesale / HoReCa (Restaurants, Bars, Hotels)
Deliverable
product features
Required skills
Order processing, customer profiling, upselling/cross-selling, KPI analysis, claims management, product knowledge
Preferred skills
Office software (Excel, Word), organizational skills, autonomy, communication, problem-solving
Responsibilities
Take customer orders via company tools, profile customers in tools, assist during purchase and post-sales phases, execute upselling and cross-selling actions, analyze KPIs and performance trends, manage customer care and claims, provide customized product proposals
Seniority
Entry-level