Order to Cash Manager
Core
Lead and drive end-to-end transformation, standardization, and automation of the Order to Cash process to ensure operational excellence and cost efficiency.
Role type
Senior Strategy & Operations Manager (Order to Cash)
Builds
Global O2C processes, digital transformation roadmaps, and optimized cash flow mechanisms
Domain
Global Business Services (GBS) / Finance Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Strategic planning, process standardization, change management, financial acumen, P&L management, working capital optimization, stakeholder influence, cross-functional leadership, SAP expertise, CRM integration, RPA/AI implementation
Preferred skills
Experience with credit management, telephony platforms, global GBS environments, data analytics tools, machine learning applications
Technologies
SAP, C4C CRM, RPA, AI, Machine Learning, business query & analytics tools, telephony platforms
Responsibilities
Define long-term O2C vision aligned with enterprise goals; develop global transformation roadmap; establish and monitor KPIs; oversee third-party managed service providers; drive automation and digital solutions; lead global team of process experts and managed services members
Seniority
Senior, hands-on IC with strategic oversight