Quality Assurance Manager
Core
Manage quality assurance for Workforce Innovation and Opportunity Act programs, ensuring compliance with contractual agreements and standard operating procedures.
Role type
Quality Assurance Manager
Builds
Compliance reports, corrective action plans, and quality measurement tool reviews for workforce development services.
Domain
Public sector workforce development / Human services
Deliverable
dashboards & analysis
Required skills
Quality control, performance monitoring, contract compliance, SOP development, training coordination, data analysis, database management, legal language interpretation
Preferred skills
Federal program management experience, Bachelor's degree in human services
Technologies
Statistical software, database systems, correspondence software
Responsibilities
Review case files for compliance, conduct quarterly quality measurement reviews, develop and maintain SOPs, coordinate staff training, recommend and implement corrective actions, report customer satisfaction results to senior management, manage weekly follow-up calls for employment status updates
Seniority
Mid-level manager
