Técnico/a de Soporte con inglés
Core
Provide L1/L2 remote and phone support for corporate applications, systems, and user access issues using ticketing and Microsoft tools.
Role type
Senior IC IT Support Engineer (Helpdesk)
Builds
Incident resolution, user access management, and WordPress site maintenance for corporate users
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Microsoft 365 support, Microsoft Entra ID (Azure AD) administration, Intune device management, WordPress administration, ticketing system management (OTRS), incident escalation, technical documentation
Preferred skills
English B2 level for phone support
Technologies
OTRS, Microsoft 365, Microsoft Entra ID, Intune, WordPress
Responsibilities
Manage full incident lifecycle via OTRS, diagnose and resolve N1/N2 incidents for corporate apps and systems, manage user groups and permissions, maintain corporate WordPress portal, escalate complex issues, update technical procedures
Seniority
Mid-level, hands-on IC
