Assistant Manager – Peacock Lounge
Core
Support the Lounge Manager in overseeing daily operations of Peacock Lounge to ensure exceptional guest experiences and operational efficiency.
Role type
Assistant Manager, Food & Beverage
Builds
Private events, celebrations, and special guest requests
Domain
Luxury hospitality / 5-star hotel
Deliverable
product features
Required skills
Luxury service standards, guest experience management, team coaching, cross-department coordination, upselling, event planning
Preferred skills
Supervisory experience, proactive problem solving, pressure management
Technologies
N/A
Responsibilities
Manage day-to-day lounge operations, handle guest feedback and complaints, monitor service quality and compliance, plan and execute private events, support revenue-generating initiatives, conduct team training, coordinate with kitchen and other departments
Seniority
Mid-level, hands-on IC