Responsable Clientèle (H/F)
Core
Manage a team of 6 customer advisors across 3 sites to handle relationships with 64,200+ subscribers for water and sanitation services, focusing on service quality, billing optimization, and debt reduction.
Role type
Senior Customer Service Manager (Water & Sanitation)
Builds
Customer service operations, billing processes, and service quality dashboards for municipal and industrial clients.
Domain
Utilities (Water & Sanitation)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Team management, Lean problem-solving, Service quality monitoring, Billing optimization, Data analysis, Contract compliance, External stakeholder relations, Negotiation, Digital tools proficiency
Preferred skills
Lean methodology, Water sector knowledge, Commercial development support
Technologies
Lean tools, Digital platforms, Billing systems
Responsibilities
Manage and develop a team of 6 customer advisors, oversee site reception and complaint handling, ensure billing efficiency and reduce non-payment rates, monitor service quality indicators, coordinate with operational and commercial teams, manage external relations with municipalities and public bodies.
Seniority
Senior, hands-on IC with management responsibilities