Principal Solution Architect
Core
Lead transformational services programs on the ServiceNow AI Platform, partnering with customers to design and execute AI-powered business solutions.
Role type
Principal Solution Architect (Professional Services)
Builds
AI-enabled workflows, intelligent automation approaches, and large-scale transformational service-led deals.
Domain
Enterprise Software / SaaS / AI / Business Process Transformation
Deliverable
production ML models | product features | client delivery
Required skills
ServiceNow platform expertise, enterprise architecture, AI integration strategy, executive stakeholder management, discovery workshop leadership, solution design, data governance, SOW scoping
Preferred skills
ServiceNow certifications (CSA, CIS, CMA/CTA), data catalog/ontology experience, coding/scripting
Technologies
ServiceNow, AI platforms, SaaS architectures
Responsibilities
Partner with sales and consulting teams to position high-value engagements; lead discovery workshops to uncover business goals and AI opportunities; act as continuity from sales to delivery; take charge of implementation lifecycle deliverables; shape AI-enabled workflows; assist in coding and data manipulation; present SOWs to customers.
Seniority
Principal, strategic IC with mentorship and client-facing leadership
