Guest Service Agent
Core
Front office professional guiding guests through check-ins, check-outs, and local recommendations while managing reservations and room inventory.
Role type
Guest Service Agent
Builds
Guest arrival/departure experiences and reservation management
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Reservation management, Room inventory control, Guest communication, Administrative support, Issue resolution, Shift flexibility
Preferred skills
High-quality service delivery, Clear articulation, Proactive problem solving, Professional presentation
Responsibilities
Respond to reservation and guest enquiries via phone and email, Manage room inventory and process booking amendments, Assist guests with accommodation requirements, Support front office operations with administrative tasks, Maintain accurate reservation records, Work varying shifts including weekends and holidays