Guest Service Agent
Core
Front office agent managing guest check-ins, check-outs, reservations, and inquiries to ensure a positive stay experience.
Role type
Guest Service Agent (Front Office)
Builds
Guest arrival/departure processes and reservation management
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Reservation management, guest communication, inventory tracking, administrative support, conflict resolution
Preferred skills
Customer service excellence, adaptability to shift work, professional presentation
Responsibilities
Respond to reservation and guest enquiries via phone and email, manage room inventory and availability, process reservations and booking amendments, assist guests with accommodation requirements, provide administrative support for front office operations
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