Royal Service Agent
Core
Handle all incoming and outgoing telecommunications for hotel guests and staff to ensure high satisfaction.
Role type
Frontline hospitality agent (telecommunications)
Builds
Internal and external hotel communication services
Domain
Hospitality / Telecommunications
Deliverable
client delivery
Required skills
call handling, wake-up call management, guest privacy compliance, emergency protocol adherence, equipment defect reporting, local directory knowledge
Preferred skills
multi-cultural environment adaptation, rapport building, calm under pressure
Responsibilities
Process incoming and outgoing calls accurately, record and control wake-up calls, assist guests with international calls and directory queries, page staff members, handle guest requests and report complaints, bill call costs, advise supervisors on equipment defects, maintain knowledge of fire and life safety systems
Seniority
Entry-level to Junior