Service Advisor - Autobahn Motors
Core
Liaison between customers and technicians, ensuring vehicles are properly diagnosed, serviced, and repaired in a timely manner while managing service bay availability and customer approvals.
Role type
Service Advisor
Builds
Service department operations and customer repair experiences
Domain
Automotive / Dealership
Deliverable
client delivery
Required skills
Customer service, vehicle issue documentation, cost estimation, appointment scheduling, repair coordination, billing processing, complaint resolution, automotive technology knowledge, maintenance scheduling
Preferred skills
High-volume dealership experience, Mercedes-Benz brand experience, dealership sales experience, CDK system proficiency, basic automotive systems knowledge, multitasking, time management
Technologies
CDK
Responsibilities
Greet customers and document vehicle issues, explain recommended services and repairs, obtain customer approval for costs, schedule appointments, coordinate with technicians, update customers on repair status, prepare invoices, process payments, follow up for satisfaction, resolve complaints
Seniority
Individual Contributor