Director - Quantitative Research
Core
Lead customer success delivery for the Consumer Behavior and Insights Practice in India, driving operational efficiency, revenue growth, and client satisfaction for FMCG clients.
Role type
Senior Director, Customer Success & Strategy
Builds
Customer success delivery services, repeat sales, and client retention strategies for the Consumer Behavior and Insights Practice
Domain
Consumer Intelligence / Market Research / FMCG Industry
Deliverable
client delivery | product features
Required skills
Team leadership and talent development, P&L management, strategic proposal writing, client relationship management, data synthesis and insight generation, project management, sales acumen, analytical reasoning
Preferred skills
Expertise in Customer Insight Solutions, experience with large data sets
Technologies
Advanced analytics platforms, time tracking tools
Responsibilities
Lead and manage a customer success delivery team, support sales organization with methodologies and technical needs, manage P&L including W&S and T&E budgets, drive cross-training programs, represent the practice in key client meetings, foster employee engagement and retention, lead industry thought leadership efforts
Seniority
Director, strategic leadership with hands-on delivery oversight