Service Advisor - North Point Volvo
Core
Liaison between customers and technicians, ensuring vehicles are diagnosed, serviced, and repaired in a timely manner while managing service bay availability and customer communication.
Role type
Service Advisor
Builds
Service department operations and customer repair workflows
Domain
Automotive retail / After-sales service
Deliverable
client delivery
Required skills
Customer service, automotive systems knowledge, scheduling, cost estimation, billing processing, complaint resolution, multitasking, organizational skills
Preferred skills
CDK system proficiency
Responsibilities
Greet customers and document vehicle issues, explain recommended services and repairs, obtain approval for costs, schedule appointments, coordinate with technicians, update customers on repair status, prepare invoices, process payments, follow up for satisfaction, resolve complaints
Seniority
Entry-level to Mid-level, hands-on IC