ASSISTENTE BACKOFFICE JR (35706-35766)
Core
Handle emergency calls for vehicle accidents and failures, coordinating roadside assistance, theft recovery, and providing immediate support to occupants.
Role type
Junior back-office emergency support agent
Builds
Roadside assistance services (tow trucks, rental cars, lodging) and vehicle theft recovery operations
Domain
Automotive services / Mobility
Deliverable
client delivery
Required skills
emergency call handling, customer contact, coordination of assistance services, data entry and monitoring, operational reporting
Preferred skills
knowledge of mobility processes, automotive services, English
Technologies
digital tools, management systems
Responsibilities
receive and manage emergency calls, contact vehicle occupants, coordinate roadside assistance services, support vehicle theft cases, register and monitor emergency data, create operational reports
Seniority
Junior, entry-level