Directeur.trice de la réception (H/F/D)
Core
Lead the front desk, concierge, and service department to deliver personalized luxury service and operational excellence for hotel guests.
Role type
Senior Front Office Manager
Builds
Guest experiences, operational workflows, and team performance in a luxury hotel environment
Domain
Hospitality / Luxury Hotel Management
Deliverable
product features
Required skills
Team leadership and motivation, Budget management and forecasting, Revenue optimization, Staff scheduling and HR management, Guest relations and retention, Operational coordination across departments
Preferred skills
Hotel management degree, Union environment experience, Multicultural team management, Crisis management under pressure
Technologies
Property Management Systems (PMS), Microsoft Office Suite
Responsibilities
Manage daily operations of front desk, concierge, and service departments; Coordinate arrivals, departures, and billing for groups and conventions; Develop and motivate the front office team; Prepare and manage departmental budgets; Ensure adherence to pricing policies and internal controls; Handle guest complaints and feedback; Collaborate with housekeeping and technical maintenance departments; Participate in revenue and forecasting meetings.
Seniority
Senior, hands-on IC with management responsibilities