Guest Service Agent (Operator)
Core
Welcome and support guests, visitors, and staff via phone and in-person interactions, managing communications and coordinating appointments.
Role type
Guest Service Agent (Operator)
Builds
Frontline guest support services for hotels
Domain
Hospitality
Deliverable
client delivery
Required skills
English communication, data entry, phone system management, appointment coordination, problem-solving
Preferred skills
Additional languages, Opera System experience
Responsibilities
Manage incoming and outbound communications, share service information and policies, coordinate guest appointments, maintain accurate records
Seniority
Entry-level to Junior
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