Telecommunications Officer
Core
Manage telecommunications operations, equipment defects, and guest communication requests for a hotel.
Role type
Telecommunications Officer
Builds
Guest communication services and internal telecom support
Domain
Hospitality / Telecommunications
Deliverable
client delivery
Required skills
PBX and Voicemail system knowledge, Call Accounting, Guest Request Management, Property Management System (PMS), equipment defect reporting, shift handover management
Preferred skills
OPERA knowledge, multi-language proficiency, hospitality industry experience
Responsibilities
Complete Officer Shift Checklist tasks, report broadband and telephone equipment defects, handle guest complaints and enquiries, monitor job status in Guest Request Management system, ensure accuracy of call charges in PMS and Call Accounting systems, deliver hotel emails to relevant departments
Seniority
Entry-level to Junior