Service Desk Operator with French
Core
Log, categorize, prioritize, diagnose, resolve, and close IT incidents and requests while providing onsite and remote support for Windows environments, desktop software, hardware, and mobile devices.
Role type
Service Desk Operator (IT Support)
Builds
IT support services for EU institutions, public and private organizations
Domain
IT Services / Enterprise Support
Deliverable
client delivery
Required skills
Incident management, Windows environment support, hardware troubleshooting, mobile device support, IMACD tasks, networking basics, ticketing tools, CMDB tools
Preferred skills
MS Office Suite, VPN troubleshooting, after-hours/on-call support
Responsibilities
Log and categorize incidents, diagnose and resolve technical issues, escalate complex cases, provide onsite IMACD support, communicate with customers, manage after-hours coverage
Seniority
Junior, entry-level IC
