Guest Relation Manager - Mandarin obligatoire - Dès Décembre 2026
Core
Manage VIP guest relationships, personalize stays, and ensure service quality for a 5-star hotel in Paris.
Role type
Guest Relations Specialist (VIP focus)
Builds
Personalized guest experiences and service recovery for luxury hotel clients
Domain
Luxury Hospitality
Deliverable
client delivery
Required skills
Mandarin (fluent), English (fluent), PMS (OPERA), Office Suite, VIP relationship management, complaint handling, hotel operations knowledge
Preferred skills
Experience in luxury hospitality, a third language
Responsibilities
Prepare and follow up on VIP stay requests, manage guest arrivals, handle complaints and priorities, monitor hotel performance metrics, respond to client reviews, conduct hotel tours
Seniority
Mid-level individual contributor
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