Guest Service Agent
Core
Front office operations including check-in/out, reservations, guest account management, and sales of hotel facilities.
Role type
Guest Service Agent
Builds
Front desk operations and guest experiences
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Customer service, telephone communication, cash handling, loyalty program enrollment, Microsoft Office, Opera Cloud
Preferred skills
Ability to work under pressure, multitasking, problem-solving
Technologies
Microsoft Office, Opera Cloud
Responsibilities
Handle check-in and check-out procedures, manage reservations and guest accounts, answer telephone calls, reconcile cashier floats, promote and enroll guests in loyalty programs
Seniority
Entry-level / Part-time
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