Front Desk Manager
Core
Manage front office operations, guest relations, and staff development to ensure high service standards and operational efficiency.
Role type
Front Desk Manager
Builds
Guest service experiences, front office systems, and team performance
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest relations management, staff training and development, recruitment, scheduling, payroll administration, crisis management, data reporting, reservation coordination
Preferred skills
Hospitality Diploma
Technologies
Property Management Systems, Excel, Word, Time and Attendance, Watson
Responsibilities
Handle guest comments and complaints, oversee VIP and special reservation arrangements, coordinate with other departments for conventions and groups, manage employee administration and payroll, conduct training sessions, maintain staffing schedules, and ensure adherence to health and safety procedures.
Seniority
Mid-level, hands-on IC