All-Day Dining Host, Gallery at The Savoy Hotel
Core
Delivering warm, polished, and highly personalized service to guests in a Forbes Five-Star luxury hotel setting, anticipating needs and creating memorable experiences.
Role type
Senior Front-of-House Host (Luxury Hospitality)
Builds
Exceptional guest experiences and seamless service delivery for high-end travelers
Domain
Luxury Hospitality / Fine Dining
Deliverable
product features
Required skills
Guest experience management, menu and beverage knowledge, reservation management, upselling, conflict resolution, team collaboration, adaptability, composure under pressure, English fluency
Preferred skills
POS system proficiency, OpenTable/Seven Rooms knowledge, Opera PMS familiarity, WSET certification
Technologies
OpenTable, Seven Rooms, Opera PMS, POS systems
Responsibilities
Welcoming and engaging with guests to build rapport, guiding guests through F&B offerings with expertise, taking and managing reservations, identifying opportunities to enhance experience and drive revenue, handling guest requests and concerns professionally, maintaining high standards of cleanliness and safety, ensuring accurate presentation of guest-facing materials.
Seniority
Junior to Mid-level, hands-on IC