Technical Product Marketing Manager, AI
Core
Technical Product Marketing Manager responsible for the technical narrative of AI-powered IT service management, authoring deep-dive content, and enabling technical field teams.
Role type
Technical Product Marketing Manager (AI/ITSM)
Builds
Technical content (architecture explainers, whitepapers, integration guides) and narratives for Freshservice AI
Domain
B2B SaaS, IT Service Management (ITSM), Enterprise AI
Deliverable
product features
Required skills
Technical product marketing, AI system fluency (agents, tool-calling, retrieval, evaluation), hands-on product configuration, technical writing for engineers, stakeholder partnership
Preferred skills
ITSM/DevOps/Cloud marketing experience, enterprise AI governance knowledge, agent development experience, public technical footprint
Technologies
Agent frameworks, MCP, tool-calling, retrieval, grounding, evaluation frameworks
Responsibilities
Own technical narrative for AI across Freshservice, author technical content (blogs, whitepapers, guides), enable Solution Engineers/Architects, support high-stakes customer conversations, partner with Product/Engineering, represent company at events/webinars, track AI landscape trends
Seniority
Mid-Senior, hands-on IC