Coordonnateur TI
Core
Coordinate daily IT operations, manage requests and incidents, and serve as the liaison between internal teams, users, and vendors.
Role type
IT Operations Coordinator
Builds
IT service delivery and operational continuity
Domain
Retail / IT Operations
Deliverable
dashboards & analysis
Required skills
IT coordination, incident management, vendor management, ITSM tools, Excel, performance metrics tracking
Responsibilities
Coordinate, prioritize, and track IT requests and incidents; Liaise with vendors and track deliverables; Produce and update IT performance indicators and dashboards; Contribute to continuous improvement of ITSM processes
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