FR - Réceptionniste (H/F/X)
Core
Front desk receptionist responsible for welcoming guests, managing reservations, and ensuring high-quality hospitality service in a hotel lobby environment.
Role type
Front desk receptionist
Builds
Guest check-in/out, reservation management, and loyalty program administration
Domain
Hospitality / Hotel industry
Deliverable
product features
Required skills
Reservation management, customer service, sales optimization, internal audit procedures, Opera PMS proficiency, English language proficiency
Preferred skills
Additional languages, prior similar experience
Responsibilities
Welcome guests and contribute to their retention through warm interaction, anticipate and manage situations to ensure customer satisfaction, record and follow up on reservations, optimize revenue through sales techniques, ensure application of internal audit procedures for revenue security, act as the guarantor of the loyalty program for clients