Front Office Supervisor
Core
Lead and manage front office operations to deliver exceptional guest experiences and ensure operational excellence in a luxury hotel setting.
Role type
Front Office Supervisor
Builds
Guest check-ins/check-outs, room assignments, billing accuracy, and seamless hotel operations
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
Guest service leadership, PMS proficiency, financial reconciliation, conflict resolution, shift management, team training, multitasking, emergency protocol knowledge
Preferred skills
Loyalty program management, Turkish language proficiency, multicultural hospitality experience
Technologies
Property Management Systems (PMS), Microsoft Office (Word, Excel, PowerPoint)
Responsibilities
Lead, train, and motivate front office team members; Handle guest inquiries and complaints; Oversee front office operations including room assignments and billing; Process and reconcile credit card transactions; Perform end-of-day duties for property and POS systems; Collaborate with hotel departments for seamless operations
Seniority
Mid-level, hands-on IC