Guest Relations Supervisor
Core
Primary liaison between guests and hotel departments, ensuring exceptional service delivery and guest satisfaction through proactive communication and conflict resolution.
Role type
Guest Relations Supervisor
Builds
Memorable guest experiences and seamless operational coordination across hotel departments
Domain
Hospitality / Luxury Hotel Management
Deliverable
client delivery
Required skills
Guest interaction protocols, conflict resolution, team supervision, VIP service management, guest satisfaction analysis, special occasion coordination, lost and found operations, cross-departmental communication
Preferred skills
Luxury hospitality standards, environmental sustainability practices, guest profile personalization, event coordination
Technologies
Fidelio, Opera, Microsoft Office
Responsibilities
Conduct pre-arrival, mid-stay, and post-stay communications; Supervise and mentor guest relations staff; Resolve guest requests and complaints efficiently; Analyze guest satisfaction questionnaires; Coordinate special occasions and VIP procedures; Manage lost and found operations; Conduct facility tours for prospective guests
Seniority
Mid-level Supervisor