Royal Service Operator
Core
Provide exceptional customer service and support to clients via phone calls, acting as the voice of the company to ensure customer satisfaction.
Role type
Customer Service Operator (Call Center)
Builds
Customer support interactions and issue resolutions for hotel guests
Domain
Hospitality / Customer Support
Deliverable
client delivery
Required skills
Active listening, problem-solving, multitasking, time management, empathy, proficiency in customer service software
Preferred skills
Customer service certification, high school diploma
Technologies
Customer service software, computer systems
Responsibilities
Answer incoming customer calls promptly, listen to and resolve customer inquiries and concerns, document customer interactions in software, escalate priority issues, meet performance metrics
Seniority
Individual Contributor, Entry to Mid-level
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