Reservations & Revenue Manager
Core
Lead daily operations of the Reservations Department (Leisure and Group) and support revenue strategy execution across all distribution channels for a luxury resort.
Role type
Senior Reservations & Revenue Manager
Builds
Optimized booking inventory, revenue forecasts, and seamless guest booking experiences
Domain
Luxury Hospitality / Hotel Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Revenue management principles, forecasting, yield management, OTA management, group block management, pricing strategy, channel optimization, business reporting, leadership, analytical problem-solving
Preferred skills
Luxury hotel experience, familiarity with Ideas RMS, Opera PMS, Passkey, CRS/Channel Managers, wholesale partner management
Technologies
Ideas RMS, Opera PMS, Passkey, CRS, OTA extranets, GDS systems
Responsibilities
Oversee daily reservations operations including bookings, modifications, and cancellations; Execute pricing strategies and inventory management across all channels; Manage relationships with OTAs and third-party travel platforms; Analyze demand patterns and market trends to identify revenue opportunities; Coach team on upselling and service excellence; Prepare business performance reports and assist with annual planning
Seniority
Senior, hands-on IC