Guest Service Supervisor
Core
Oversee daily operations of the Guest Services team at a luxury resort, ensuring seamless guest experiences from check-in to issue resolution.
Role type
Guest Service Supervisor (Luxury Hospitality)
Builds
Guest-facing service experiences, operational workflows, and team performance
Domain
Luxury Hospitality / Resort Operations
Deliverable
product features
Required skills
Operational leadership, team supervision and coaching, service recovery, scheduling and staffing, conflict resolution, brand standards adherence, cross-department collaboration, data monitoring
Preferred skills
Hospitality management degree, experience with Opera PMS, Microsoft Office proficiency
Technologies
Opera PMS, Microsoft Office
Responsibilities
Oversee check-in/check-out, concierge, and guest inquiries; mentor and coach Guest Services Agents; manage shift scheduling and staffing; handle VIP and special-attention guest management; monitor guest satisfaction metrics and implement process improvements; act as escalation point for operational issues.
Seniority
Mid-level Supervisor, hands-on leadership