Royal Service Agent
Core
Communication hub for a luxury resort, managing guest inquiries, requests, and concerns across the entire guest journey to deliver personalized Forbes-level service.
Role type
Guest Service Agent (Luxury Hospitality)
Builds
Seamless guest experiences and operational coordination for Fairmont Southampton resort guests.
Domain
Luxury Hospitality / Resort Management
Deliverable
client delivery
Required skills
Guest relations, multi-channel communication, complaint resolution, concierge services, departmental coordination, PMS proficiency, English fluency
Preferred skills
Luxury hotel experience, Bermuda local knowledge, hospitality training
Technologies
Microsoft Office, PMS, guest messaging platforms
Responsibilities
Respond to guest calls, emails, and messages; coordinate requests with hotel departments; provide concierge recommendations and booking assistance; handle service recovery and complaints; document guest preferences and resolutions.
Seniority
Entry-level to Junior