Guest Service Centre Agent (Saudi National)
Core
Central point of connection for guests, handling inquiries, coordinating service requests, and ensuring seamless communication across hotel departments.
Role type
Guest Service Centre Agent
Builds
Guest service requests and operational coordination for SLS The Red Sea resort
Domain
Luxury hospitality / Lifestyle resort
Deliverable
client delivery
Required skills
Guest service, communication, interpersonal skills, multitasking, attention to detail, coordination, follow-up, confidentiality
Preferred skills
Hospitality qualification, Microsoft Office, Opera PMS, experience in luxury/lifestyle hotel
Technologies
Opera PMS, Microsoft Office
Responsibilities
Handle internal and external guest communications, provide hotel information, coordinate requests with departments, log and track guest requests, handle guest feedback and concerns, manage wake-up calls, transfer communications, support Front Office operations, respond to emergency communications, record guest data in systems, maintain daily logs, promote hotel services, maintain environment, follow SOPs, support onboarding, participate in briefings.
Seniority
Entry to Mid-level, hands-on IC