Guest Service Agent
Core
Deliver luxury-level guest service at a resort front desk and concierge, managing check-ins, reservations, and special requests to ensure seamless guest experiences.
Role type
Guest Service Agent (Front Desk & Concierge)
Builds
Front desk operations, concierge services, and guest experience solutions for a luxury resort.
Domain
Luxury Hospitality / Resort Management
Deliverable
product features
Required skills
Guest service, front desk operations, concierge support, reservation management, problem-solving, multitasking, local knowledge (Bermuda), PMS/POS system proficiency
Preferred skills
Luxury hotel experience, call-center experience, knowledge of Bermuda attractions and culture
Responsibilities
Welcome guests and manage check-in/check-out procedures, handle guest inquiries and service recovery, provide curated recommendations and arrange transportation/tours, coordinate with housekeeping and other departments, maintain front desk and lobby areas
Seniority
Individual Contributor, entry to mid-level