Spa Receptionist
Core
First point of contact for spa guests, managing check-in/out, scheduling, and ensuring a seamless luxury guest experience.
Role type
Spa Receptionist
Builds
Guest service experience and operational efficiency for Fairmont Southampton's award-winning spa
Domain
Luxury hospitality / Wellness
Deliverable
client delivery
Required skills
Guest service, appointment scheduling, payment processing, inventory management, room preparation, hygiene compliance
Preferred skills
Spa or luxury hospitality experience, reservations/scheduling system proficiency
Technologies
Spa scheduling systems, point-of-sale systems
Responsibilities
Welcome guests and answer inquiries, manage appointments and therapist schedules, process payments and retail purchases, prepare treatment rooms and supplies, maintain clean and organized areas, monitor inventory levels
Seniority
Entry-level to Junior