Maître d'
Core
Lead front-of-house service excellence and dining room operations across Fairmont Southampton's food and beverage outlets, ensuring seamless, personalized guest experiences.
Role type
Senior Front-of-House Manager (Maître d')
Builds
Dining room operations and guest service experiences for luxury hotel guests
Domain
Luxury Hospitality / Fine Dining
Deliverable
product features
Required skills
Team leadership and coaching, Operational management, Financial performance management, Guest experience design, POS system proficiency, Cost control
Preferred skills
Luxury hospitality experience, Food safety certification, Upselling strategies
Technologies
Micros, Self-cashiering systems
Responsibilities
Oversee daily operations of assigned food and beverage outlets, Recruit, train, and develop service colleagues, Monitor reservations and seating plans to optimize capacity, Support cost control and revenue optimization strategies, Ensure compliance with service standards and internal controls, Collaborate with culinary, sales, and marketing teams
Seniority
Senior, hands-on IC