Front Desk Agent
Core
The Front Desk Agent serves as the face and voice of 21c Museum Hotels, managing the entire guest experience from pre-arrival coordination to check-out.
Role type
Front Desk Agent
Builds
Guest check-in/check-out processes, room assignments, and hotel revenue through reservations and suggestive selling.
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relations, cash handling, reservation management, multi-tasking, verbal and written communication, computerized cash register systems
Preferred skills
Suggestive selling techniques, knowledge of local area functions and art exhibitions
Technologies
PC, PBX machine, cash register, fax machine, copier
Responsibilities
Greet and process check-ins/check-outs, handle incoming/outgoing calls and guest inquiries, manage cash transactions and guest accounts, accept and sell reservations, process guest mail and messages, relay art exhibition information, assist other departments
Seniority
Entry-level, individual contributor