Quick Service Restaurants (QSR) Assistant General Manager
Core
Oversee day-to-day operations of quick service counters (coffee, pastries, pizza, grab-and-go) within Eataly marketplaces, ensuring guest experience standards and operational efficiency.
Role type
Assistant General Manager for Quick Service Restaurants (QSR)
Builds
Counter-service food and beverage offerings for Eataly guests
Domain
Hospitality / Quick Service Restaurant / Italian Food & Beverage
Deliverable
product features
Required skills
Budget management, staff scheduling and payroll, hiring and termination, incident resolution, inventory estimation and purchasing, equipment maintenance supervision, MS Office proficiency, manual espresso machine operation
Preferred skills
Experience in counter-service or retail management, coffee production knowledge, leadership and teambuilding, problem-solving, organizational and analytical skills
Technologies
Micros POS system, manual espresso machines, drink blenders, juicers, cash registers
Responsibilities
Monitor budget to ensure efficient operations, ensure guest experience standards are met, manage staff schedules and payroll, hire and evaluate employees, resolve employee and guest incidents, estimate food and beverage needs, supervise cleaning and maintenance of equipment
Seniority
Mid-level management, hands-on operational leadership