After Sales & Installed Base Manager
Core
Drive profitable growth by maximizing revenue from the installed base of industrial packaging machinery through service sales, spare parts, and maintenance strategies.
Role type
Senior IC After Sales & Installed Base Manager
Builds
Targeted service offerings across service agreements, spare parts, maintenance, upgrades, and modernizations for high-value customers in pharmaceutical, biotech, and food industries.
Domain
Industrial machinery (packaging) + Aftermarket services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Strategic revenue generation, installed base optimization, data analysis, cross-functional collaboration, customer relationship management, performance tracking, technical expertise in machines and lifecycle management, service sales or aftermarket management experience.
Preferred skills
German language proficiency, willingness to travel.
Technologies
None stated
Responsibilities
Identify high-potential customers and execute strategies to increase aftermarket sales; maintain and analyze data on machines, service history, and customer profiles; support the after-sales team with insights and priorities; build and maintain strong relationships with key accounts; monitor service sales and installed base health to refine strategies.
Seniority
Senior, hands-on IC