Front office executive
Core
Front Office Executive responsible for guest check-ins/check-outs, room assignments, billing, and ensuring exceptional guest experiences at the front desk.
Role type
Front Office Executive
Builds
Guest services and front desk operations
Domain
Hospitality / Hotel Management
Deliverable
client delivery
Required skills
Guest relations, reservation management, billing processes, conflict resolution, loyalty program management, upselling, daily reporting, equipment maintenance
Responsibilities
Manage guest check-ins and check-outs, Handle guest inquiries and complaints, Oversee room assignments and reservations, Coordinate with other departments, Prepare daily occupancy and revenue reports, Promote upselling opportunities, Maintain front office equipment and systems
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