Customer Support Specialist
Core
First point of contact for Colliers Nederland clients, handling calls, complaints, and inquiries regarding real estate while supporting the servicedesk.
Role type
Customer Support Specialist
Builds
Client communication and servicedesk support for real estate owners, investors, and tenants
Domain
Real Estate
Deliverable
client delivery
Required skills
Phone etiquette, complaint handling, real estate knowledge, categorization, SLA monitoring, proactive communication
Preferred skills
Office and ERP systems experience
Responsibilities
Answering calls and handling complaints/inquiries, supporting servicedesk with maintenance coordination, categorizing requests, monitoring response times, maintaining friendly and efficient service
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