HR Contact Center Coordinator (Fixed-term)
Core
Resolve HR system tickets and customer queries via calls, chats, and ticketing systems while ensuring compliance with company policies and regulations.
Role type
HR Contact Center Coordinator
Builds
HR support services for internal employees
Domain
Human Resources / Professional Services
Deliverable
client delivery
Required skills
HR systems support, ticket resolution, policy interpretation, incident reporting, process improvement, audit compliance, service level management
Preferred skills
Experience with Workday, shift flexibility, hybrid work adaptability
Technologies
Workday, ticketing systems
Responsibilities
Analyze and resolve simple to medium complexity HR transactions and queries; Provide guidance on HR systems; Handle cases within specified guidelines and escalate complex issues; Interpret and explain company policies; Contribute to SOP and process improvement initiatives; Ensure adherence to audit and regulatory requirements (GDPR, SOX); Meet Service Level Agreements; Support basic HR system requests and transactions.
Seniority
Junior to Mid-level, hands-on IC